Gelson's Century City

Colton C 2 weeks ago

I shop here fairly often, and unfortunately the customer service is consistently disappointing. The store itself is clean and well stocked, but the staff experience is the complete opposite of what you’d expect from a premium grocery store. The cashiers, in particular, are almost always grumpy, unfriendly, or outright rude. Nearly every visit feels the same without greeting, no smile, and an attitude that makes customers feel like they’re inconveniencing them. After experiencing this repeatedly, it’s hard to believe it’s just a bad day. Customer service and friendliness matter, especially at a store with Gelson’s prices. I hope management takes a closer look at the overall customer experience and staff attitude.

Robert Rafii, Esq. a month ago

Diana H was a real sweetheart. I enjoyed her positivity and good attitude. She provided great service with a smile. My purchase info: POS: 006, Transaction: 0299 Saturday May 30 2026 9:26pm

Helen L a month ago

Very disappointing experience at Gelson’s. The staff was not friendly or helpful, which made an already frustrating situation even worse. The parking validation policy was also extremely misleading. The store advertises spending $10 will get validation for up to 3 hours, but what isn’t made clear is that if you exceed the 3-hour limit by even a few minutes, you cannot simply pay the difference. We were at the mall for 3 hours and 5 minutes and ended up dealing with an unnecessarily frustrating and inflexible system. Had to pay $17. A five-minute overage should not result in customers feeling penalized, especially when the policy is not clearly explained upfront. The lack of transparency and customer service left us feeling irritated and disappointed. I expect better communication and a more customer-friendly approach from a store that positions itself as a premium shopping experience.

Tomer Lalezari 2 months ago

Expensive, expensive and oh expensive!!! Even water was expensive (10 times what we pay in Australia) same bottle (Fiji water bottles)

Jack Sisson 7 months ago

Too many dogs. They're dirty and LA laws prohibit them. Nothing has been done at Gelsen's. Gelsen's already has security guards; why can't they kick out the dogs. LA statues say only service animals can enter supermarkets. Not "emotional support animals." What if everyone brought their dog with them. It would be bedlam! I'm already spending way too much for groceries here and I don't think I should have to put up with it!